1 About Us

1.1 KandyCrew (\"KandyCrew\", \"we\", and \"us\") is a company registered in New South Wales Australia: ABN 18 606 080 430.

1.2 Our address is: Shop GR115A Rouse Hill Town Centre, 10-14 Market Lane, Rouse Hill, NSW 2155 Australia.

1.3 You can contact us via e-mail to: info@kandycrew.com.au; tel. no. +612 8824 8988; fax no. +612 8677 3667

2 Agreement

We offer this website as a service to you, the customer. By using this website you agree to the terms and conditions set out in this document (the \"terms\"). If you do not agree with the terms, please discontinue use of the website.

Exclusivity: KandyCrew  does not offer exclusivity of the KandyCrew brand in any one geographical area. KandyCrew may agree to exclusively sell a particular design to a buyer/stockist subject to a minimum purchase volume. However, KandyCrew stores are exempted from any exclusivity terms unless agreed at the time of purchase with KandyCrew.

Ordering: Orders may be placed via email or by giving us a call on 0410 576 615.  All orders are subject to acceptance by KandyCrew.  KandyCrew reserves the right to refuse orders without cause or liability.

New Customers: The first two orders must be a minimum of $500 as an OPENING ORDER. Upon order receipt, the buyer will be contacted to confirm stock availability, with the total cost for the goods (inc of GST and delivery cost). The orders will be sent to the buyer as soon as the order is confirmed and payment is received.

After the first two orders, succeeding orders must have a minimum value of $200 including GST to obtain the wholesale prices.

KandyCrew does not supply its merchandise to Ebay or similar stores. Stores found selling KandyCrew products on Ebay will be refused from placing future orders with us. KandyCrew reserves the right to insist that buyer remove all items from any auction, underselling or Ebay store should KandyCrew find that KandyCrew products are being sold in this way. 

Products sold on similar sites are not in anyway related to KandyCrew initiatives or under it’s authority or responsibility; and will not be guaranteed by KandyCrew not to ever happen.

Payments: KandyCrew accepts Direct Deposit and Cheque payment methods. Our bank details are stated on the invoice.  Payment is required before order is dispatched to the nominated delivery address. Orders are ready for delivery once all styles (that have been ordered) become available.  If you are paying by credit card, please call Glenice on 0410 576 615.  A 2.5% surcharge applies for all credit card payments. 

All goods remain the property of KandyCrew until paid for in full. KandyCrew reserve the right to take possession of all stocks supplied if it is not paid for within KandyCrew’s credit terms. Should the account fall into arrears, KandyCrew may take legal action or retain the services of a debt collection agency. In this case, KandyCrew reserves the right to claim all expenses incurred to the defaulting buyer.

Shipping: All KandyCrew products are sold and shipped from KandyCrew, 5 Longley Place Castle Hill 2154, Australia. The buyer assumes all costs and risks pertaining to the transportation of the products sold by KandyCrew from KandyCrew’s warehouse to the buyer\'s specified \"ship to\" address. At the time of order, the buyer is provided with an approximate freight price based on the goods being delivered via TNT or Australia Post.  However at the time of invoicing KandyCrew will assess the freight being charged and if a less expensive option is available KandyCrew will use it.

Customer Fees: International accounts are responsible for all costs relating to duty charges, customs and brokerage fees.

Return Policy: KandyCrew will accept returns for wholesale orders only in the circumstance of manufacturer\'s defects, or in the case of a shipment containing the wrong sizes / styles vis a vis the order.

The buyer must notify KandyCrew of any shipping errors or goods damaged in transit within 7 days of receipt of shipment. Direct this notification to info@kandycrew.com.au. Damaged or defective merchandise will be replaced with like products in good condition as soon as possible after receipt and inspection of items.

Cancellation: A restocking fee of 10% (minimum $100, whichever is greater) will be charged on all cancelled or refused invoiced orders. If two shipments are refused or cancelled, the account will be subjected to termination and replaced by a new stockist in the area.

Trade Names: Buyer/stockist agrees that trade names used to identify KandyCrew or the product are the exclusive property of KandyCrew, and the buyer/stockist has no interest in such trade names except for the right to use them in connection with their promotion and the sale of KandyCrew products.

Authorised Stockists: Only approved store locations will be considered authorized KandyCrew stockists. KandyCrew products may not be sold to other stockists, authorized or unauthorized, without KandyCrew’s prior consent, nor may such products be redistributed, nor direct marketed, nor sold in swap meets, flea markets, by mail order, by on-line computer advertising or selling, or by any method other than directly to end-users from the authorized location of the authorized stockist. KandyCrew’s stockists may only sell product in the country of their authorized location.

KandyCrew reserves the right to change its purchase and credit terms in any respect at any time without notice to stockists.

At KandyCrew we welcome your feedback and suggestions to help us constantly improve our products and service to you. You can contact us via email at info@kandycrew.com.au.